Frequently Asked Questions

► Top Customers Question

• How can I check the status of my order?

• Can I cancel my order after placing it?

• How to use a promo code to order?

• How can I track the shipping of my order?

• What is your return policy?


► Choose Your Subject Below

THE CONCEPT

PAYMENT,VOUCHERS,PROMOS

ORDERING

ORDER STATUS

DELIVERIES

RETURNS

TECHNICAL USE

CONTACT US

How does Babidol work?

Babidol offers equipment and accessories, essentials and many more articles for you and your children. We have a huge inventory of hot popular items that never expire in our store! You can place orders whenever you want for these items. We also have flash sales and daily specials everyday.
By reducing the number of middlemen, Babidol allows you to buy directly from the manufacturers : less intermediaries, less margin for everyone and a cheaper price at the end for you.

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What payment methods do you accept?

We accept all major credit and debit cards for payment including: Visa, MasterCard, American Express, and Paypal


When will I be charged for my order?

Your card or PayPal will be charged within 24 hours since the order is submitted, and you will receive an email confirming that your order has been placed successfully.

 

How to use a promo code to order?

On the Payment page, you can use some or all of your promo code. Promo codes are sent to you by email in our newsletter or directly added at the time of your order if offered on the whole website.
Otherwise, you can still add it when validating your order in the section “my vouchers”

Will my promo code expire?

The promo codes provided have a validity date given to you. Once this period has expired, you will not be able to validate it. We will notify you by e-mail if there is a change in policy or regulation.
The promo code given to new members is valid only once, without end date. Once your first purchase is complete, you will not be able to use it.

How can I get discounts?

In addition to our default discounted prices and seasonal promotions, Babidol also offers additional discounts. Make sure to follow all of our official social media for promotional codes, sales and contests.
To obtain a promo code, register to our community on the site by becoming a full member. A promo code is then automatically offered for your first order on the website. The discount is then progressive depending on your purchase: 5 euros for 100 euros spent (For example, receive 10 euros discount for 199 euros spent)

Where is my Babidol promo code?

After registration, you will become the Babidol member. You will find your unique promotional code at the time of your order under the section "Vouchers" by clicking on the code. You can share your code with anyone, so that he / she can get a promo code on his first order at Babidol.

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How can I place an order?

Placing an order on babidol.com is easy, all you have to do is browse, add and check.

Browse through babidol.com using the search bar, the main menu or the home page. We like to use a lot of images to give you the best idea of the appearance of each product and we also provide suggestions based on what you have recently seen.

Add the item to your cart by selecting a colour or size, choose how many item you want, then click the "Add to Cart" button. The item will be added to your cart and you can continue shopping.

Order by clicking on the shopping cart icon at the top right of the page. Here you can review your choices, add a coupon code or a voucher. Once you're ready to buy, simply click the "Order" button and follow the instructions.

 

Can I change the delivery address of my order?

Yes, you can change your shipping details before the order is shipped by contacting our customer service at contact@babidol.com. But once the order has been shipped, no changes can be made to your order. If you change your shipping address in My Account after placing an order, your new address will not apply until your next order.

 

Can I cancel my order after placing it?

You can cancel your order if the shipment is not yet validated in "my account" or "my orders". Please contact our customer service at contact@babidol.com if you wish to cancel an order that has not been shipped yet. You can also cancel your order directly in "my orders" or "my account" if it is not yet shipped.

 

How can I sign up to have a customer account?

You can click here to register. You can register either by your e-mail address or your Facebook account.

 

What are the benefits of a registered account?

If you're signed in to an account when you buy from babidol.com, you can add items to a wish list, save shipping addresses and payment details for easy payment, as well as tracking information.

 

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How can I check the status of my order?

1. If you are a Babidol member, you can see the status of your order by logging into your Babidol account and by clicking on “Orders”.

2. Click on "Order Status" at the top right of the page. Please make sure you have your order number and your email address.

3. The email will be sent within 30 minutes as soon as your order is placed or your order is shipped. You can simply check the status of your order by clicking your tracking link on the emails to see the status of the order up to date. If you do not receive any e-mail from us, check your spam filter.

 

How can I track the shipping of my order?

1. If you are a Babidol member, you can track your order by logging into your Babidol account and clicking on “My Orders”.

2. Click on “Order Status” at the top right of the page. Make sure you have your tracking number.

3. Once the package is shipped, you will receive a shipping confirmation email where you can click on the tracking number or the "Track your package" button to track your package. If you have not received any shipping emails, check your spam filter.

 

Why is my item out of stock?

Sometimes we receive a very high demand for some very popular products, which can lead to a stock shortage at our suppliers. If an item in your order is out of stock, we will send you an e-mail notification and we will send you the items out of stock as soon as they are back in stock, unless you decide to cancel your order .

 

What if the status of my order has not changed for "shipped" for a long time?

Our company is a start-up, and we try to find the best products for moms in Europe by removing middlemen, so it may take a little longer to prepare your orders. But we assure you that we continue to look for ways to improve the speed of processing and shipping, and we appreciate your understanding and patience. In addition, we guarantee that if your order or part of your order has not been shipped for 30 days after you place the order, you can request the refund of the order or any item that has not been shipped by contacting us at contact@babidol.com.

 

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Do you ship internationally?

Click here to learn more about the countries we ship to, international delivery times and costs.

1. Standard delivery services are available for most countries to which we deliver. Once you have selected your delivery country, you will be able to see the shipping methods available if more than one is available. In this case, the standard delivery method corresponds to the delivery method applied by our manufacturers / suppliers partners.

2. You will receive a shipping confirmation email from Babidol with a tracking link for your package once it is shipped, so that you can track it.

 

How much do you charge for shipping?

We offer Standard Delivery in most countries using recognized transportation solutions, in the most economical way of delivery allowing us to offer free deliveries throughout our catalogue.

Otherwise, the shipping costs are calculated automatically on the checkout page when the destination and shipping methods are selected.

 

How long does it take to receive my order?

The delivery time varies from one country to another, and from one brand to another. For more details on delivery times, please click on the delivery dates on each product page.

 

Will my parcel be billed for customs and import?

Because Babidol works exclusively with European manufacturers, no customs fees will be charged upon delivery of the product.

If you want a delivery in a country that is not a member of the Schengen area, it may be wise to contact your local customs office for any current charges before ordering, so that you are not surprised by the expenses that you did not expect.

 

What if my order arrives incomplete, damaged or defective?

This happens very rarely, but if it happens, please contact us immediately at contact@babidol.com, and we will respond as soon as possible (24 hours max.)

 

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What is your return policy?

You can return any item within 14 calendar days after receiving your order, and you will receive a full refund for the returned item once we receive the package. Please contact us at contact@babidol.com for any request for return and get a return form, or directly apply in the section "my account" or "my orders"

Please note that the shipping costs of the returned package will not be included in the refund. You are responsible for the return shipping costs.

 

How can I return something?

Step 1: Send a return request to contact@babidol.com with your order number and the name of the item (s) you wish to return.

Step 2: Our customer service will answer you with a return authorization number and a form to print (within 24 hours).

Step 3: Pack the item (s) you wish to return and return them or return them to our warehouse (address on the return form)

Step 4: Once our warehouse will receive the parcel, we will process to checking it within 2 working days and we will notify you of its receipt.

Please note that all returned items must be in resale condition. Items arrived damaged can not be refunded.

 

What is your exchange policy?

Currently, we are not able to offer an exchange service for shipped orders. If you want a different size, a different color, or a different item, please place a new order.

 

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How can I change the currency?

Our default currency is the Euro, but you can change the currency by clicking on the symbol at the top right of the page. By default, our technology uses a connection detection system that automatically offers the currency and language of your country.

 

How can I unsubscribe from your newsletters?

If you no longer wish to subscribe to Babidol newsletters, you can unsubscribe simply by clicking on the unsubscribe link in one of our newsletters, or by unsubscribing in the "my account" section.

Please note that once you have unsubscribed, it may take up to 7 days for the change to take effect.

If you change your mind later and want to subscribe to our newsletters again, please enter your email address at the bottom left of the home page in the "newsletter" section to subscribe.

 

How do we protect your information?

Backing up your personal information is our first priority. Babidol guarantees a 100% secure order for all customers.

To protect yourself and your personal information, Babidol uses Secure Sockets Layer (SSL) technology. SSL is the industry standard and the best software available for secure e-commerce transactions. SSL works for the protection of personal information, such as credit card number, name and address in our system.

The information transmitted during your order is secured by our banking partners: CIC and PayPal. You are also protected by the CNIL for all of your personal data, through the declaration of collected data made to the organization.

In addition, Babidol never stores your payment information in our backend system. All your private payment information is directly transmitted and stored in your bank or in the PayPal cloud system.

Babidol is committed to always using the best and most advanced technologies to ensure the security of your personal information.

If you have any other questions regarding the security of your personal information, please send an e-mail to contact@babidol.com.

 

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Are we hiring?

Regularly we are looking for new profiles to help us in our growth. We are looking for fantastic people from all over Europe to work with our team. Please contact us at contact@babidol.com by sending your resume and we will contact you soon if your profile matches our team and our needs.

 

How to contact us?

We would like to hear from you! If you have any questions, do not hesitate to contact us by email at contact@babidol.com or call us at +336 7965 1444 (Monday to Friday, 9am to 5pm – French and Englsih speaking). Our customer support line may be busy, please send us your message by e-mail and we will answer you as soon as possible.